Shipping policy

Shipping Policy
Thank you for shopping with TEN4 Tracks. This Shipping Policy explains our delivery process, timeframes, and responsibilities.

Processing Times
We process all orders within 1–3 business days (Monday to Friday, excluding public holidays in Australia). Orders placed after our daily cutoff or on weekends/public holidays will be processed on the next business day.
We will notify you by email of any delays during busy periods.

Shipping Destinations and Methods
We ship Australia-wide only to residential, business, and PO Box addresses using Australia Post.
We DO NOT ship internationally. Any accidental international orders will be contacted immediately and fully refunded (including any shipping paid).

Shipping Costs
For some products, shipping is included in the displayed price (this will be clearly noted on the product page).
For all other products, shipping costs will be calculated and shown at checkout based on order weight, dimensions, and destination via Australia Post rates.
You will always see the final total, including shipping (where applicable), before completing your purchase.

Delivery Times
Estimated delivery times after dispatch (excluding processing time):
Standard Shipping: 3–7 business days for most Australian addresses.
Express options (if available at checkout): Faster delivery.
These are estimates only and not guaranteed. Times may vary for remote or regional areas, or due to carrier circumstances.
A tracking number will be emailed to you once your order ships.

Tracking Your Order
Use the Australia Post tracking link in your shipping confirmation email or check your store account.
Order Changes and Cancellations
Please contact us as soon as possible (ideally within 24 hours) for changes or cancellations. We may not be able to modify orders once processing has begun.

Refunds, Returns, and Delivery Issues
Shipping fees are generally non-refundable unless the issue is our fault (e.g., incorrect or damaged item).
Lost or Delayed Orders: Contact us if your package does not arrive within a reasonable time. We will liaise with Australia Post. Remedies may apply under Australian Consumer Law if delivery is not completed within a reasonable timeframe.

Damaged Goods: Notify us promptly with photos and order details.
We are not liable for delays caused by Australia Post.